Privacy Policy
At hotels-gran-canaria.com, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information. We comply with all applicable laws and regulations related to data privacy and protection.
Data We Collect
- Information You Provide
- This includes information you provide when you create an account, make a booking, sign up for newsletters, or otherwise interact with our services.
- Transaction/Financial Information
- This refers to the details related to your bookings, payment methods, and any related financial transactions.
- Communications
- Data collected when you communicate with us, be it through customer support interactions or feedback forms.
- Automatically Collected Data (Usage Data)
- Automatically collected data includes details like your IP address, browser type, and information gathered through cookies. Please refer to our Cookie Policy for more details.
How We Use Your Information
- To provide and maintain our services, including processing your orders and managing your accounts.
- To offer customer support and respond to your inquiries effectively.
- To personalize your experience on our platform with tailored recommendations.
- To conduct research and development for improving our offerings.
- To send you marketing and promotional communications if you have consented to receive them.
Information Sharing
- Service Providers: We do not sell, rent, or trade your personal information. However, we may share your data with third-party service providers who help us deliver our services, such as payment processing and IT support.
- Business Partners: In some cases, we may share your information with our business partners for co-branded services or joint promotional activities, but this will only be done with your consent.
- Legal Reasons: We may disclose personal data where required by law or in response to valid requests by public authorities, to protect our rights or the safety of others.
Data Retention
Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws, such as accounting requirements.
Your Data Rights
- The right to access the personal data we hold about you.
- The right to rectify any incorrect or incomplete data.
- The right to request the erasure of your data (Right to be Forgotten).
- The right to object to the processing of your data for direct marketing purposes.
- The right to withdraw consent at any time where we rely on your consent to process your personal data.
Security Measures
We implement a variety of technical and organizational measures to safeguard your personal data against unauthorized access, loss, or theft. These measures are designed to ensure a high level of security for your information.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable laws. We will notify you of any changes by posting the new Privacy Policy on our website and updating the 'Effective Date' at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please do not hesitate to reach out via the contact form on our support page.